Why is the touch screen not working and how to fix it?
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Why is the touch screen not working and how to fix it?


Whether or not the touch screen functions well depends almost entirely on the touch screen of the device, but usually, problems with the display are easy to handle, just by cleaning the screen and Make sure your hand has no way back to the screen, and you’ve installed all the latest updates.

Sometimes, you also need to reboot, because the screen may be “freeze”, not necessarily fix the touch of the machine. Here are some steps to help you improve the touch screen of touch devices.

How to fix touch screen not working

  • Clean the touch screen
  • Reboot the device

    • How to restart iPhone
    • How to restart an Android tablet or phone
  • How to fix the touch screen not working when the device is dropped or gets wet
  • Remove the SIM card, memory card and peripheral devices
  • Set your device to safe mode
  • Adjust iPhone screen sensitivity settings
  • Use the touch screen calibration tool of Windows

    • For Windows 8 and 8.1:
    • For Windows 10:
  • Update the touch screen driver and reinstall the touch screen

    • Disable and enable windows touch screen driver.
    • Reinstall the touch screen driver.
  • The recommendations

Wipe the touch screen

The first thing you need to do is to wipe the screen and your hands. Touchscreens do not work well when they are wet or dirty, and you cannot use the touchscreen if your fingers are wet, dirty, or wearing gloves. If there is liquid on the screen, or any other substance such as food, the first step is to clean it. If after cleaning, the touch screen still does not work then turn off the device and turn it back on.

Clean the touch screen

In some cases, the touch screen will stop responding due to dirt, dirt in the phone case or screen protector.

Step 1: Wash hands or wear clean gloves.

Step 2: Wipe the touch screen with lint-free cloth.

  • The fabric may be dry or wet.
  • Never use wet towels.
  • Always squeeze a towel before using it on a touch screen.

Step 3: If the touch screen is still not working, remove the screen protector or phone cover.

Step 4: You must clean the screen after removing the screen protector.

Step 5: Remove gloves because the touch screen does not work well with gloves.

Step 6: Make sure your fingers are clean and dry as wet fingers often result in a touchscreen that doesn’t work.

Reboot the device

It sounds quite simple, but when the touch screen is not working, simply restarting your iPhone, Android or laptop is often a necessary measure to troubleshoot.

The problem here is that for most devices, turning off or restarting involves interacting with the screen in some way. Here are instructions for rebooting on some basic devices.

How to restart iPhone

Restarting iPhone varies depending on its version.

1. For iPhone 6 and earlier versions:

Step 1: Press and hold the Home button and the power button.

Step 2: Release when you see the Apple logo on the screen.

2. For iPhone 7 and higher:

Step 1: Press and hold the power button and the volume down button.

Step 2: Release when you see the Apple logo on the screen.

How to restart an Android tablet or phone

Forceing an Android device to reboot when the touch screen is inactive may be a bit different from each device, but is usually a fairly simple process.

Step 1: Press and hold the power button until the screen goes black. You may need to hold the power button for 10 seconds or longer.

Step 2: If the phone does not turn on automatically, wait about a minute and press the power button again.

If the touch screen still does not work after rebooting the device, skip to the next step.

How to fix the touch screen not working when the device is dropped or gets wet

When the phone or tablet is broken, or falls on a hard surface or liquid, the touch screen will stop functioning due to an internal error. You can still get the touch screen working again, but if there’s any broken or broken parts inside, you’ll need to take the device to a professional repair technician.

When the touch screen stops working after the phone has crashed, sometimes the connection of the glass panel (digitizer) is loose. In that case, gently touching each corner of the phone can make it reconnect.

The touch screen may also stop working or work erratically if the phone is wet. In that case, you need to dry the device. The basic steps to dry the phone include:

Step 1: Switch off your phone and remove the battery if possible.

Step 2: Rinse salt water, food or dirt with clean water.

Step 3: Dry the device and surround it with a desiccant.

  • Rice is not a desiccant.
  • Use silica gel or a desiccant product designed for this purpose.

Step 4: Leave the phone on for at least 48 hours.

Remove the SIM card, memory card and peripheral devices

In some cases, SIM cards, memory cards and peripherals can cause touch screen problems in Android and Windows devices.

Step 1: Turn off the power and unplug the phone socket.

Step 2: Remove the SIM card and any memory card if your device is a phone. Unplug peripherals such as USB if your device is a laptop or tablet.

Step 3: Reboot your device and check the operation of the touch screen.

Step 4: If the touch screen is working, try replacing everything one by one until you determine the cause of the problem.

Set up the device your in safe mode

In some cases, a problem with an application or program that you download may cause the touch screen to fail. The key to finding that is to restart in safe mode because these applications and programs do not load in safe mode.

To know how to activate Safe Mode on Android devices, read the article How to activate Safe Mode on Android devices for more details.

If you find that the touch screen starts working again when you enter safe mode, there may be an issue with the application or program you downloaded. Start with recently downloaded apps and delete it.

Adjust iPhone screen sensitivity settings

If you’re having an unstable touch screen issue on an iPhone 6 or newer, this could be a 3D Touch sensitivity issue. In that case, assuming the touch screen is working, you need to adjust that setting.

Step 1: Navigate to Settings > General > Accessibility > 3D Touch.

Step 2: Adjust the middle slider Light, Medium and Firmware.

Step 3: Try turning off 3D Touch if the screen still doesn’t work.

Use the tool calibrate the touch screen of Windows

For Windows 8 and 8.1:

Step 1: Access search.

Step 2: Type calibrate.

Step 3: Select the option to calibrate the screen using a pen or touch.

Step 4: Click on the option reset if.

Step 5: Click on the option calibrate If the reset option is not available.

Step 6: Follow the instructions on the screen.

For Windows 10:

Step 1: Press the Windows key if you have an attached keyboard or press the Windows button on the taskbar.

Step 2: Type calibrate.

Step 3: Select the option to calibrate the screen using a pen or touch.

Step 4: Press the tab key until button reset is selected and then press Enter or click the button reset.

Step 5: Press the tab key until button Yes is selected and then press Enter or click the button Yes.

Step 6: Follow the instructions on the screen.

Update driver touch screen and cReinstall the touch screen

If you have a broken touch screen Windows device, disabling and re-enabling the driver may fix the problem. If that doesn’t work, you can try reinstalling the driver.

In both cases, you first need to connect the keyboard and mouse or trackpad to your device.

Disable and enable windows touch screen driver.

Step 1: Press the Windows key and type device manager.

Step 2: Select device manager from the results.

Step 3: Click the arrow located on the same line as Human Interface Devices.

Step 4: Right click HID-compliant touch screen.

Step 5: Click on it disable.

Step 6: Right click HID-compliant touch screen.

Step 7: Click on it enable.

Step 8: Check the touch screen to see if it works.

Reinstall the touch screen driver.

Step 1: Follow the steps above to find it HID-compliant touch screen.

Step 2: Right click HID-compliant touch screen.

Step 3: Click on it uninstall.

Step 4: Reboot your device.

Step 5: After the device automatically resets the touch screen, check if it works.

If your touch screen is still not working after following all the steps above, then you may need to have a professional repairman.

The recommendations

Tips to fix poor touch screen of iPhone screen

  • Do not wear gloves, and do not use a pen. The device can only detect touch on your skin.
  • Check the screen areas to see if the entire screen or any part of the screen is having problems. Apple recommends using a calculator application to do this.
  • You should take the device to a genuine store if the screen remains unresponsive.
  • If the touch device is scratched or broken, you cannot repair it and you have to replace the screen.

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