Valve has a reputation for being a very quiet game developer. Even though they are more open-minded than in previous years, Valve has never been ready to speak directly with their CSGO or Dota 2 community about future updates. Now the developer is ready to explain the “let updates do the talking” policy.
“We think that CSGO will be better when the team gets non-selective and clear customer feedback,” explains CSGO developer, Gautam Babbar. “We read and analyze feedback from posts on multiple player forums. As you know, we rarely engage in these conversations. When the team got involved, people stopped talking to each other and switched to talking with us, and so the responses became ambiguous. Sometimes, Valve also jumps in if the community seems to be stagnant, or we need more information, otherwise Valve just sits around waiting. “
When the CSGO players spoke up, it was because they weren’t satisfied with the current state of the game. So, according to Babbar, the best way to respond is to fix any bugs or problems players are upset with.
“We avoid talking about the game’s future plans, or even how we plan to fix bugs, because future plans can always change – a bug can take more effort than the team thinks. or fixing it completely can lead to unforeseen situations. Community concerns also change over time. If we promise a feature or solution that handles a problem, the team will have limited capabilities and will react more slowly as game or community priorities change. “
Babbar said if Valve makes promises, such as bug fixes, and takes longer than intended or changes its focus to a larger problem, then this failure “starts to lose trust” between developers and developers. CSGO gamers.
“When we make such promises about the future, customers start thinking about the future of the game, not the game’s present. It’s pretty easy to talk about my product when everything is going well. But with any service game, you have to plan some tough times and CSGO is no exception.
“So we often think about the community strategies that Valve will use in those tough times. At that time, we didn’t think we could make our customers happy just by communicating with them. We have to make updates and fix bugs. By keeping customer feedback clear, and avoiding falling into the ‘break a lot’ trap, we will be in a better position, be more flexible, and make the best long-term product decisions. . “
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