Of course, the correct fee will be returned but Uber's customer care department is heavily criticized.
According to the Engadget, a Uber system error has caused customers to be charged more than 100 times more. Specifically, a user who reflects their car trip is charged to USD 2,053 (VND 48 million) while the fee is only USD 20.53 (VND 480,000).
This error was first discovered in Washington (USA), then spread to San Diego and then to Paris (France). A similar situation also occurs with delivery of UberEats food. Some customers receive warnings from banks due to insufficient payment cards.
Uber said it fixed the problem and apologized to users for the problem. The correct amount for the ride will be corrected, however, the transaction log in the card will still be recorded as "temporary" for the wrong amount.
However, some customers are still not satisfied with the money and slow support from Uber's customer care.
– Ceej (@cjlaiche) July 17, 2019
Đang thử tìm một số cần ghi @Uber to dispute a charge of $ 1027. Apparently there is a "blue icon" trong app để truy cập 24/7 hỗ trợ nhưng đây không thể tìm thấy tập tin không có thể I tìm thấy một số cần gọi @uber. Please look into this matter ASAP! #uber pic.twitter.com/sDSNiFiwx3
– Parth Khadilkar (@ ParthKhadilkar1) July 17, 2019
– Philip Cronin (@chitownphil) July 18, 2019