Even if it requires about twenty employees of the 311 service to report to their office daily, the City of Quebec is not violating the government decree of June 2020 on teleworking, according to a decision of a grievance arbitrator.
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“The right of management [de l’employeur] remains intact despite the decree ”, we read in a decision of the referee Jean-François La Forge made public Monday in the middle of the afternoon.
The Quebec City white collar union has been fighting for several months to ensure that employees of the 311 service are teleworked, as was the case during the first wave of contamination, in the spring of 2020.
However, “we cannot conclude that the employer’s position is without reason and that its decision is in bad faith or abusive. He had to deal with teleworking at the very beginning of the pandemic and he learned from this experience VPN connection problems, a dependence on weak or unreliable internet networks and telephone problems, ”concludes Me Forge.
According to him, the municipal administration “cannot record calls, which is an irritant which he describes as being major because the lack of recording makes agents vulnerable and deprives the employer of a training tool. . It is more difficult for him to ensure the quality of interactions with the citizen ”.
Asked by The newspaper, union leader Réal Pleau said he was “very disappointed” with the decision. “We will analyze properly if we can go to judicial review. We’re not sure about that, ”he admitted.
That said, the union intends to file a new grievance on the same subject based on the government decree of December 2020 which makes telework compulsory. “We are going to use chips to manage emptying, but we are not able to put a call center in telework,” said Mr. Pleau. It doesn’t make sense. ”
Even if he had not yet had time to read the decision, Monday afternoon, Mayor Labeaume said he was “very happy”, because “we thought we were in our rights”, he said. -he explains.