This is the new warranty that Huawei offers to deal with the decline in smartphone sales.
Recently, the founder and CEO of Huawei, Nham Chinh Phi, said the company's smartphone sales have dropped by 40%, and the company may not achieve the expected revenue in 2019 when it is still far from the target 30 billion USD.
To deal with the situation, Huawei decided to launch a new warranty program that promises to refund completely for Huawei smartphone users if popular applications like Facebook, WhatsApp, YouTube, Gmail, Instagram … stop working. works on the device for 2 years from the date of purchase.
This information is posted on the page Huawei Central, affirming that Huawei will refund 100% if their device cannot run Google and Facebook applications. However, this "special warranty" program is currently only available in the Philippines market. Huawei expects the new warranty program to help maintain smartphone sales and increase user trust.
Huawei said "This is an initiative of its distributors for dealers"In difficult times, retailers and distributors in the Philippines still support Huawei, and more than 30 retail partners and agents have participated in this" special warranty "program.
With Huawei's smartphone sales declining and customers asking for refunds on their Huawei phones, this "special warranty" program can be replicated in other markets.
Huawei retained its global No. 2 smartphone maker position in the first quarter of 2019. However, the company is currently losing the advantage to Samsung and Apple. Huawei CEO said the company had anticipated that US attacks could lead to this widespread situation.
Chinese companies have had a decade of outstanding growth, breaking the milestone of 100 billion USD revenue for the first time in history. But that record growth is now over because of the US ban. Anyway, Huawei still hopes to "see the light at the end of the tunnel" in 2021.