OneDrive is Microsoft’s cloud storage service built into Windows 10. It’s free and Office integration makes this a popular and easy choice for many people.
However, sometimes it has problems syncing files and data. If you have problems not syncing one or all of the files on Microsoft OneDrive, read this article to know how to fix it.
Instructions to fix sync problems on OneDrive
- 1. Access OneDrive online
- 2. Restart OneDrive
- 3. Check storage capacity
- 4. Check for incompatible files
- 5. Update Windows and OneDrive
- 6. Relink OneDrive
- 7. Temporarily turn off protection
- 8. Move the stuck files out of OneDrive
- 9. Disable downloading Office files
- 10. Reset completely OneDrive
1. Access OneDrive online
The first thing you need to check if this is a system problem or because OneDrive. To check, right-click on the OneDrive icon in the notification area and select View online. This will open the OneDrive file in the browser. If the file doesn’t download or receive an error (not a general network error), this means the error is caused by OneDrive.
You can check it again by visiting the Microsoft 365 Service health page to check if OneDrive is running. If you see green traces, this indicates that everything is okay. If the problem is with OneDrive, you have no other choice but to wait until it works again.
2. Restart OneDrive
Did you try to turn it off and turn on OneDrive again? Sometimes just closing and opening a program can fix the problem.
Right-click on the OneDrive icon in the notification area and click Close OneDrive. Then open Start, search for OneDrive and open it.
3. Check storage capacity
OneDrive provides 5GB of free storage, you will have 50GB, 1TB or 5Tb if you upgraded or signed up for an Office 365 plan.
Although this can be a lot of storage, you will be surprised at how quickly this space fills up. Therefore, you should check that your OneDrive account has enough space.
To check, right-click the Onedrive icon in the notification area, click Settings. Go to the tab Account and see how much storage you have used.
If there is no more free space or used up, delete some files or upgrade.
4. Check for incompatible files
First, you need to check that no files you want to sync are larger than 20GB or larger than the remaining OneDrive storage. If yes, compress the file first. You can consider using some file compression tools in the article Top file extracting and best file compression software today.
Next, the file path (including the file name) cannot be more than 400 characters. This can happen if there are multiple nested directories or file names and long directories. To fix this problem, change the file names or move them to the top-level directory.
Finally, the file and folder names cannot contain the following characters: “*: < > ? / |. For more information about filename limits, visit the Microsoft help page.
5. Update Windows and OneDrive
You need to keep both Windows and OneDrive up to date in order to use the latest features and fixes. Windows and OneDrive are automatically updated, but you can do it manually.
To update Windows, press
I to open Settings, click on Update & Security, then select Check for updates. You will see updates if they are compatible with the system.
For OneDrive, you can get the latest version from the OneDrive website. Search for notices Need to reinstall?, run the installer, follow the instructions to complete the installation, and then sign in to your Microsoft account on OneDrive.
6. Relink OneDrive
Perhaps the problem is with connecting to the OneDrive account. In this case, you should unlink OneDrive from the computer and then reconnect to see if that solved the problem.
Don’t worry, this will not delete anything from your OneDrive account, your data is safe.
Right-click on the OneDrive icon in the notification area and click Settings. On the tab Account, click on Unlink this PC> Unlink account.
Then you will see the wizard Set up OneDrive. Enter your email address and follow the instructions to relink OneDrive account.
7. Temporarily turn off protection
Windows firewall or antivirus software may conflict with OneDrive. You can temporarily disable them to find out if this is the cause of the problem.
To turn off the Windows Defender firewall, press the key
I to open Settings and go to Update & Security> Windows Security> Firewall & network protection. Select the active network and switch it off Windows Defender Firewall.
Then, to disable the antivirus feature of Windows Defender, still on that window, click Virus & threat protection from the left navigation bar. Click here Virus & threat protection settings And off Real-time protection.
If using antivirus software or third-party firewall software, see the program’s support documentation to find a way to disable it.
Remember to turn firewall and antivirus software back on after seeing if it fixes the OneDrive sync issue.
8. Move the stuck files out of OneDrive
Although you don’t know which specific file is causing the sync problem, moving some files out of the OneDrive sync folder can help fix this problem.
First, right-click on the OneDrive icon in the notification area, click Pause syncing> 2 hours.
Next, go to the folder you want to sync and move that file to another location on the asynchronous computer. Right-click on OneDrive again and click on Resume syncing. When the synchronization is completed, move the file back to the previous location.
9. Disable downloading Office files
If you’re having trouble syncing with specific Microsoft Office files, the Office file cache may cause problems. You can turn this setting off in OneDrive to see if the problem goes away.
Right-click on the OneDrive icon in the notification area, click Settings. Access the tab Office and deselect Use Office 2016 to sync Office files that I open, then click on Ok, got it.
Disabling this option means that any changes made to Office files in OneDrive will not be automatically merged. Of course, if the sync issue doesn’t work out, just re-enable this setting.
10. Reset completely OneDrive
When performing a OneDrive reset, all settings will return to the default, including the folder you choose to sync but it may solve the problem. Also, it won’t delete any of your files so you don’t need to worry.
To reset OneDrive, press
R to open Run, enter the following and click OK, got it.
You may see a Command Prompt window appear, wait for it to disappear.
Next, open Start, search for OneDrive and open it. Follow the instructions to set up account settings. Remember to reconfigure your settings, such as choosing which folders to synchronize.
Hopefully one of these tips will help resolve OneDrive sync issues.
I wish you successful implementation!