Airline stocks fell broadly, and many airlines issued policies to reschedule and refund passengers
Beijing News (Reporter Zhang Zeyan) Affected by a new type of coronavirus pneumonia, the airline stocks fell on the opening day of January 21. As of midday closing, Air China fell 2.38%, China Eastern Airlines fell 2.23%, and China Southern Airlines fell 1.90%. In addition, the tourism and hotel sectors continued to slump.
The reporter learned that Wuhan City has agreed to require free refunds or reissue receipts for passengers who have detected departures, which are being implemented by various airline companies.
Among them, Tianjin Airlines announced that since January 15, 2020, the health department has set up a temperature monitoring point at the entrance of Wuhan Tianhe Airport T3 terminal to perform a temperature test on all passengers entering the terminal. If passengers are found to have fever, For fever, the relevant departments will take temporary isolation measures for passengers. In order to facilitate the rescheduling or refund of hot passengers, the flight dates are from January 15th to February 29th, 2020. For domestic flights actually operated by Tianjin Airlines, passengers can hold the certificate of no-show with the stamp of Wuhan Tianhe Airport Health Office for processing. Free reschedule once or refund in full.
Hainan Airlines stated that in order to facilitate the rescheduling or refund of hot passengers, the flight dates are from January 15 to February 29, 2020. For domestic flights actually operated by Hainan Airlines / Daxinhua Airlines, passengers can hold the stamp of Wuhan Tianhe Airport Health Center. Proof document for the incorrect seal of the seal, apply for free rescheduled flight within 7 days (inclusive) or go to the direct ticket office of Hainan Airlines within the validity period of the ticket to apply for a free refund for the unused part of the ticket; Including) flights once, or go to the ticket office directly under Hainan Airlines within the validity period of the ticket, and apply for a free refund for the unused part of the ticket.
According to statistics from reporters, as of noon on January 21, the policy airlines include China Southern Airlines, Hainan Airlines, Shenzhen Airlines, Tianjin Airlines, Kunming Airlines, Guizhou Colorful Airlines, Western Airlines, Urumqi Airlines, Huaxia Airlines, etc.
In addition, Ctrip stated that it has introduced a policy to withdraw and protect against the epidemic. Users who have been diagnosed with new type of coronavirus pneumonia or who have been quarantined by the airport (port) due to suspected new type of coronary pneumonia, as well as those who are close contacts, can cancel all products booked on the Ctrip platform free of charge, and Ctrip will bear the loss; for the same day From January 31 to the Spring Festival, Ctrip provides free cancellation guarantee for hotels, tickets and car orders in Wuhan. At present, most hotels in Wuhan accept coordination and can be cancelled without damage. For the loss of hotel orders that cannot be coordinated, Ctrip will bear for the users.
Qunar.com said that in response to the epidemic, users who have been diagnosed with new-type coronavirus pneumonia or who were quarantined by the airport (port) due to suspected new-type coronary pneumonia, and those who are close contacts can cancel the free Qunar platform Where to book vacation products, Qunar.com will bear the loss; for hotels in Wuhan, tickets, and car orders during the Spring Festival from January 31 to January 31, Qunar will provide free cancellation guarantee. At present, most hotels in Wuhan accept coordination and can be canceled without damage. Where the hotel order cannot be coordinated, where will it bear the loss.
At the same time, Qunar.com said that currently various airline companies have launched special refund policies for hot passengers. Qunar.com will make every effort to coordinate free cancellations or reduce losses for users in accordance with airline policies. Qunar.com will also pay close attention to changes in the cancellation policy of the civil aviation, railway departments and various hotels, and respond to the requirements of relevant national departments in a timely manner to provide users with guarantee services as soon as possible.
Editing Xu Chao Proofreading Yan He